Reporting Problems

For reporting technical problems and possible bugs, follow this procedure:

  1. Review our documentation to first ensure that the problem is not addressed there.

  2. If the documentation cannot help you solve your problem, please collect as much of the following information as possible and email it to support@franz.com:

    • a description of the problem,
    • which product and which version you are using,
    • what platform you are using,
    • a small self-contained example,
    • as many transcripts of the example as possible.

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